Return Policy
Return Policy
We are pleased to offer a no-questions-asked return policy within 30 days of purchase for eligible orders shipped within the United States.
To initiate a return, please email hello@roterunner.com with the following details:
- Your order number
- The product(s) you wish to return
- The reason for the return
- Whether the item has been used
Our customer service team will issue a Return Merchandise Authorization (RMA) and provide return instructions. Returns sent without prior approval or without an RMA may not be accepted.
Returns & Refunds
- Returned items must be in original condition (unused and undamaged unless defective).
- Once the returned item is received and processed by our fulfilment partner, your refund will be issued to the original payment method.
- Return shipping costs are non-refundable and will be deducted from your refunded amount unless you are returning a defective item.
- As all orders are fulfilled via Amazon Multi-Channel Fulfilment (MCF), return shipping costs are calculated and charged based on Amazon’s prevailing postage and handling fees, which are passed through at cost.
Sale Items
Only regular-priced items are eligible for refunds.
Sale or discounted items are final sale and are not eligible for return or refund unless defective.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact hello@roterunner.com and include photos of the issue where applicable.
Gifts
- If the item was marked as a gift at checkout and shipped directly to you, you will receive a store credit for the value of the return once the item is received.
- If the item was not marked as a gift, the refund will be issued to the original purchaser.
Shipping & Returns Address
All returns are processed through our US-based fulfilment partner (Amazon MCF).
Return instructions and the appropriate return address will be provided once your return request is approved.
International Orders
At this time, international shipping is temporarily paused while we evaluate alternative fulfilment solutions. As a result, international orders and international returns are not currently supported.