Returns & Refunds

We want you to love your planner. If it's not right, here's how returns work.

Physical planners
Return within 30 days of delivery in unused, original condition for a full refund to your original payment method. Return shipping costs are deducted from your refund unless the item is defective.

To start a return email hello@roterunner.com with your order number, the product you're returning, and the reason. We'll send you return instructions within one business day.

Digital planner
All digital sales are final. If you have an issue with your download, email hello@roterunner.com and we'll sort it out.

Defective or damaged items
If something arrives damaged or defective, email us with a photo and your order number and we'll replace it at no cost to you.

Gifts
If the item was marked as a gift at checkout, you'll receive store credit. Otherwise the refund goes to the original purchaser.

International orders
International shipping is not currently available.

Haven't received your refund?
Check your bank account first — processing can take a few days. If it's still not there after five business days, email hello@roterunner.com and we'll look into it.